Refund & Cancellation Policy

Last updated: 11 October 2026

This policy explains how cancellations and refunds work for PakBids subscriptions.

Free trial

Every new customer gets a 14-day free trial. Nothing is charged during the trial, and you can stop at any time without paying.

Cancelling

You can cancel anytime by emailing alerts@pakbids.com from your registered email address. Your cancellation takes effect at the end of your current billing period. You will keep receiving alerts until then, and you will not be charged again.

Refunds

Because plans are monthly and alerts are delivered daily, we do not give refunds for partial months or unused days.

We will refund you in full if:

• you were charged twice for the same period (duplicate charge), or
• you were charged the wrong amount or charged after cancelling (billing error).

How to request a refund

Email alerts@pakbids.com with your name, registered email, the payment date, amount and transaction ID. Once we confirm the error, the refund is sent to the original payment method within 7 to 10 working days. Timing after that depends on your bank or payment provider.

Service problems

If alerts stop arriving because of a problem on our side, tell us. We will fix it or extend your subscription for the days affected.

Questions or disputes

Contact us at alerts@pakbids.com before raising a dispute with your bank, so we can sort it out quickly. See also our Terms of Service.